For consulting firmsThe revenue cliff after go-live
Most implementation relationships end when hypercare does. The client still needs someone to run the infrastructure under the system you built.
Read our view
Offer an infrastructure readiness check at every upgrade and go-live. It turns what your consultants already see into a decision the client owns.
For private equityBuild or buy your MSP platform?
Buying local MSPs means paying for founder-dependent relationships and mixed tool stacks, then working off the discount.
Read our view
If your portfolio already spends on IT services, start there: one brand, one stack, arm's-length contracts, and outside clients from year two.
For physician MSOsPractice IT is your revenue cycle's weakest link
Billing, scheduling and EHR access all stop when a practice's network or devices fail.
Read our view
Start with the security risk analysis every practice is required to perform. The findings make the case for managed IT.
For RCM firmsYour results depend on IT you don't control
A clearinghouse outage or a ransomware event stops claims, and your days in A/R take the hit.
Read our view
Add an IT continuity review to client onboarding. It shows clients you understand their risk, and it opens the managed IT conversation on your terms.
GovernanceYour IT leader just left. What do you actually know about your IT?
Most organizations discover how much lived in one person's head only after that person is gone.
Read our view
Before you hire a replacement, get a clear picture of the operation, the vendors, the risks and the spend. It changes the job description, and it protects you during the gap.
Cost and valueThe hidden cost of "all-inclusive" IT contracts
Flat-rate IT sounds simple, until the incentive becomes doing as little as possible.
Read our view
Ask for utilization data: proactive vs. reactive tickets, hours by service, reopen rates. If nobody can answer, nobody is measuring, and you are paying for a promise rather than a service.
RiskYour IT provider says you're "HIPAA compliant." Are you?
A business associate agreement doesn't make infrastructure secure. Compliance is management's responsibility.
Read our view
Without a formal risk assessment mapped to NIST or HITRUST, gaps exist that nobody has written down. The proposed HIPAA Security Rule update, now targeted for July 2027, makes this urgent.